Not only big companies or corporate names need to think about branding, this can also be applied to small businesses as well. Branding says a lot about you and your business, and this certainly true for a home-based, one person operation to a multinational company. This only means one thing, that having a good brand name or branding strategy can add a couple of figures to you sales. It doesn’t promise you to become large company overnight (no strategy will!), yet it will give you steady and visible results before you know it.

Your business, service or product’s most valuable asset can be it’s brand. It’s your corporate identity. An effective brand tells the world who you are, what you do and how you do it. It’s how your business is perceived by your customers. With a powerful branding strategy your company’s market position can actually be elevated. For example, you can go from “the low price leader” to “the top choice for professionals”. Once your brand has a high perceived value, you can charge a premium for your products and services well beyond what your competitors are charging. It’s even possible for your brand to dominate your niche.

Also, the value and recognition of your business, service, product and yourself determines marketing potential. Therefore, branding is a basic part of building your business. Clients, consumers and customers should always remember your name, products and services so they can easily refer it to others and this can also build loyalty for repeat transactions.

Here are a few tips that can get you started on how you can use branding to grow your business:

Develop Your Business’s logo – A good logo will give the first impression and fast recall of your company. One of the most important factors is to ensure that it doesn’t imitate any existing brand designs for copyright issues. It’s suggested to get a simple and catchy brand name that comes with a simple logo.

Develop Your Company’s Core Values – Review your company’s mission statement. If you don’t have one…write one. Your brand reinforces and supports your mission. Take a look at Pizza Huts mission statement and core values.

——————————————————————————————–

Pizza Hut’s Mission Statement

We take pride in making a perfect pizza and providing courteous and helpful service on time all the time. Every customer says, “I’ll be back!”

We are the employer of choice offering team members opportunities for growth, advancement, and rewarding careers in a fun, safe working environment.

We are accountable for profitability in everything we do, providing our shareholders with value growth.

Pizza Hut’s Core Values: P.E.A.R.L.S

Have a PASSION for excellence in everything we do.

EXECUTE with positive energy and urgency.

Be individually and collectively ACCOUNTABLE for growth in people, customer satisfaction and profitability.

Find reasons to RECOGNIZE the achievement of others and have fun doing it.

LISTEN and more importantly, respond to the voice of the customer.

Think SAFETY first.

——————————————————————————————–

Think about how their mission and core values are demonstrated in their brand. Think about their logo, advertisements, commercials, employees and management, fulfillment (when you place your order) and customer service. Get the idea? An additional word on fulfillment and customer service. Develop high standards of customer service so that clients feel that you’re always willing to go the extra mile to solve their problems. Remember that customers who get good customer service, come back and bring more customers with them.

Develop A Strong Public Image – Be consistent, it’s important that your business keeps a single character or appearance. This means having a consistent message, trademark, publicity and company values. You do this by integrating your brand strategies through your company at every point of public contact. This will help build company loyalty that will reflect to your customers. The internal workings of the company must always be in place and shouldn’t be changed. This will help build the company’s dependability and will connect powerfully with your clients. Developing a company image and strictly adhering to it will result in your customers appreciating your service as well as your employees. By letting the business stand for something that you believe in, more and more customers will start appreciating your brand building your reputation. And reputation is something that every business would like to have, yet only a few get.

A strong brand will also project an image of a large and established business to your potential customers. People usually associate branding with larger businesses that have the money to spend on advertising and promotion. Once you create an effective branding strategy, then it can make your business appear to be much bigger than it really is. An image of size and establishment can be especially important when a customer wants reassurance that you will still be around in a few years time.

A strong brand projects an image of experience, reliability and quality in your business. Many people see the brand as a part of a product or service that helps to show its quality and value. It’s commonly said that if you show a person two identical products, only one of which is branded; they’ll almost always believe the branded item is higher quality. Most people believe that a business won’t put their brand name on something of poor quality. Also branded businesses are more likely to be seen as experienced in their industry, products and services, and will generally be seen as more reliable and trustworthy than an unbranded business.

Develop Strong Marketing – Another good reason for developing a strong branding strategy is to make your sales force more effective and efficient. When your market recognizes your brand, you don’t have to spend a lot of time with new prospects explaining who you are, what you do and how you do it. Your brand already has already educated and built credibility with them. So now you can invest almost 100% of your time on sales rather than educating your prospects about your business.

Develop New Products And Services – Another way that branding benefits your business is that the efforts you make increasing your brand awareness, through promoting and marketing your brand to your target market, automatically transfers to ALL OF YOUR PRODUCTS AND SERVICES. This includes any new products and services that you roll out in the future. So, even when you’re promoting your brand, you’re also indirectly marketing all of your products and services. And this means that customers for one of your products and service will be more likely to buy other products and services from you as well.

Separate Yourself From Your Competition – The main reason for creating strong brand for your business is to differentiate yourself from your competition. A strong brand will deliver your message clearly, confirm your credibility, connect with your target market emotionally, motivates your prospective customers to buy and concretes their loyalty. So it only makes sense to understand that branding isn’t about getting your target market to choose you over the competition, yet it’s about getting your prospects to see you as the only one that provides a solution to their problem. Consider Jerry Garcia’s insightful statement:

“It’s not enough to be the best at what you do; you must be perceived as the only one who does what you do.” – Jerry Garcia

To be effective your branding must be strong, you must have a well defined strategy, your expertise and message has to be clear. Or you’ll get no results. For example, many years ago, there was only one local market. If you wanted to buy soup you simply went to the market and bought soup. Then came supermarkets with 6 different types of soup. If you didn’t recognize the other soups you’d most likely buy Campbell’s. Remember people buy brands not products and services. A brand promises the same positive consistent experience every time. Empowering you to buy with confidence and making your decision easy. So it was easy to make a buying decision. Yet now there are literally millions of companies on the internet locally, nationally and internationally. All competing for local markets in the US! So now powerful branding is even more important than ever before!

In closing, to succeed in branding you must understand the needs and wants of your customers and prospects. To effectively use branding to grow your business, you must invest the time in researching, defining, building and promoting your brand. When done correctly, your prospective customers will draw this simple conclusion, “I’d have to be an absolute fool to do business with anyone else except you…regardless of price”.

Outsourcing to a Virtual Assistant (outsourced employee) can increaseproductivity, reduce costs and save you and your company time. Virtual Assistants, also known as VA’s, have been around for more than 10 years and in this day and age, utilize the technology era. They are highly qualified, educated and experienced people who basically can perform all of the same skills that traditional in-house staff provides. Many VA’s are College or University educated in business and office administration with work experience in an office setting.

We recommend a simple 3 step formula for determining what duties to assign an outsourced employee. First and foremost should be revenue producing functions. Simply write a list of what they should be. These include: appointment setting, cross-selling your existing customers on additional products and services (very important), telesales to new prospective customers, follow up sales calls on old leads that never closed, email blasting to generate new leads, internet sales, sending out online newsletters to existing clients, search engine optimization, blogging, article writing, handling your social networking (Facebook, Linked-in, Twitter, etc), updating your website with fresh content and articles, there are over 50,000 free classified advertising sites on the internet other than Craigslist.org they can post these ads for your business, and much more.

Secondly, are the revenue retaining activities. These include: customer service, technical support (online and on the phone), internet “live chat” on your website, invoicing, billing, taking phone payments, collections, sending out birthday or thank you cards and gifts to clients, fulfilling client information requests and more.

Third and last, are the non-revenue producing functions. These include: book-keeping, accounting, payroll, data entry, document and contract preparation, programming, research, answering your emails and cleaning up your inbox, scheduling and managing your calendar, acting as an answering service, fulfilling information requests from prospective clients, office management, employee scheduling, presentation preparation, making travel arrangements, desktop publishing, computer training, medical/legal transcription and more.

The benefits of outsourcing to a qualified VA are plentiful. VA’s use their own equipment so there is no wear and tear on your office equipment or a need for special equipment. By outsourcing to a VA rather than hiring an in-office assistant, you will never need to pay employment insurance, vacation pay, sick pay, or contribute to retirement plans and worker’s compensation.

There is no cost for training new or existing employees; VA’s are already qualified. There is no need for extra office space; VA’s do everything off location. There’s no need to worry about in-office employees requesting time off; VA’s are available when you need them. Like you, a quality outsourcing firm understands the needs of businesses today, ensuring the success of their clients. A good outsourcing firm values each and every client; it is because of these clients that they ensure your VA’s will aid in the success of your business.

How else can outsourcing to a VA save you money? VA’s are pre-trained and experienced individuals with the ability to catch mistakes made in-office, not only saving your business money but also protecting your business reputation.

And for those in-office employees that you cannot go without, a VA can take a little of the never-ending workload or less-important projects off their shoulders to ensure you, as a successful business, maintain your quality reputation and increase employee productivity.

So the question really should be, “why didn’t I do this years ago?”

Many of our clients have been able to build their businesses successfully as a direct result of outsourcing. One of the most common jobs that they outsource is appointment setting. If your company does any type of outside sales (and most do) having an outsourced telemarketing department is ideal. Think about it, if you tried to hire telemarketers in house, you have to set up office space, get office furniture, get special phone lines installed, get computers, etc. You even have to either manage them yourself or hire someone else to make sure that they’re showing up on time, working their agreed upon shift, calling properly, reading the scripts properly and performing the way that you want them to. 

Yet when you outsource your appointment setting, all you do is have your sales force (or yourself) show up to prescheduled appointments and write up deals. That’s it! No trouble no hassle no headaches. All of this for an employee that costs around $5 per hour.

As a small business owner, you can also use virtual assistants to contact your existing clients and cross sell them on additional products and services (a very successful and profitable strategy). In addition, they can serve as an answering service when you’re out of the office, handle your billing / payments & collections, perform accounting and bookkeeping and more. Some mortgage companies use outsourced workers to call homeowners and sell them mortgages over the phone.

Realtors use virtual assistants to help them run their offices. Their reps help them prepare documents, upload listings, answer phones, do internet marketing, send out client newsletters and more. Other businesses have outsourced reps handling some of their marketing functions. These include internet marketing. There are over 50,000 free classified ad sites on the internet other than Craigslist. Some business owners have their outsourced marketing reps posting ads on these sites each month. They also design their print and internet ads, launch their direct mail campaigns, fulfill information request orders, perform E-blasts, perform “Live Chat” for their website, perform search engine optimization, blogging, writing and posting articles online, updating their website monthly, and much more. Some accounting companies even have outsourced reps doing their clients bookkeeping (unbeknownst to their clients). Other companies have outsourced reps doing actual sales entirely over the phone and internet.

So as you can see, there are a tremendous amount of ways that you as a small business owner can benefit from outsourcing. The ways we mention above are just a few examples yet the possibilities are endless.

It’s surprising that a lot of business owners have never had proper branding done for their businesses. Starting with their company name. Many simply name their companies after themselves (ex. John’s Accounting Service, THM Enterprises, etc.) or just a name that they pull out of the air. What’s in a name? A rose by any other name would smell just as sweet. Right?…Wrong! Not if we called it a stinkweed! 

Your company name is everything. It’s a crucial part of your marketing and your brand. At the mere mention of your business’s name, clients and prospective clients should experience an emotional reaction. Your business name serves as an emotional anchor for your brand. So it should not be taken lightly. It’s ideal if your company name tells people what you do. Unlike the home improvement company that we came across named XRM Technologies. They actually install gutters, windows and vinyl siding believe it or not. 

So how do you come up with the right name for your company? For our clients, we use an exercise that we call the ‘name game’. Here’s how you “play it”. On a piece of paper, draw a line down the middle of the page, dividing the page into two columns. On the left side of the page, write down all of the problems or “pain points” that your prospect feels. I mean everything (ex. They have bad credit, can’t get credit cards, can’t get loans, have to pay higher interest rates, can’t get a mortgage or car loan, have to pay cash for everything, are embarrassed by their bad credit, etc.). Be very thorough and leave nothing out. 

Next, on the right side of the page, write all of the solutions to the problems and “pain points”. For example: problem – they have bad credit; solution– raise their credit score to a good score; problem – they are embarrassed by their bad credit; solution – instill in them a sense of pride from having an improved credit score. After you finish listing all of the solutions to the problems, look at all of your solution words and phrases and then piece them together to come up different names for your business. 

So, a real estate management company could be ‘Worry Free Property Management”. A florist could be ‘Last Minute Florists’. A dentist could be ‘Your Beautiful Smile Dental’. An insurance agency could be ‘Peace Of Mind Financial Services’. A fitness center could be “New You Fitness’. A green janitorial company could be ‘Clean, Quick & Green Janitorial’. A home improvement company could be ‘24 Hour Windows & Doors’. You get the idea. From your list, choose 6 – 10 of your best choices. Write them down on a piece of paper in column formation. 

Lastly, you want to do some surveys. Go to the local mall, bookstore or whatever place your industry prospects gather (the business district at lunchtime, supermarkets, seminars, hardware stores, hospitals, etc.) and get their input on your name selections. Perform at least 10 – 20 surveys. Tell them what you want your prospective customers to feel and think when they hear your company name (ex. trust your company, be relaxed, be excited, laugh, want to make money, become hungry, want to eat healthily, etc.). Ask them to listen to your choices and rank them each from 1 to 10 (1 being the worst and 10 being the best). Lastly, ask them if they didn’t like your name selections, are there any names that they’d recommend. This is powerful because your actual market tells you the name that appeals to them the most. 

The outcome of the ‘name game’ is a business name that appeals directly to your market. You effectively eliminate the possibility of having a non-compelling name that simply sounds catchy or flashy. Instead, you get a name that when your prospective and existing clients speak it, it instantly solves their problems.

Many people are daunted by effective custom web design, site optimization, internet marketing, seo, etc. How can you blame them? There are so many so called “experts” out there spouting off the latest internet tripe. With just a little research, you soon discover that these experts are usually hawking some business opportunity or selling software. So, we’re going to divest the entire process of it’s mysticism and make it as plain as possible.

Here’s what you’ll need to market your business effectively on the internet. The first thing you’ll need is a great website. This is not the area where you want to play it cheap. Do not design your own website! Unless you’re a graphic designer, you’re probably not as artistic as you think that you are. Hire a good web design company. Think about it. The first contact that many prospective customers may have with your business are you marketing materials such as your web site. A well designed web site should educate, instill confidence and trust in potential customers and above all is A SALES OR CLOSING TOOL. This can not be emphasized enough. It should not merely be a pretty online brochure. It’s purpose to either directly or indirectly close business for you. Period.

 Make sure you check around on the internet and observe your competitors websites before deciding on the design of your site. A good design company will help you with this. Study the design elements and features of the most successful companies in your industry. Do searches to determine which of their sites get top rankings in the search engines. Also, look for opportunities to innovate to make your website even better than theirs. Make it clear what you want from your website to your web design company.

After your site is constructed, the next thing that you need is for your site to be optimized. Site optimization consists of selecting the right keywords and then imbedding those meta keywords and phrases in the pages and links of your site, installing site maps, doing link exchanges, installing robots and analytics, tying in blogs and article directories, posting articles, and more. This makes your website search engine friendly and helps to get you higher rankings in the search results. Make sure your design company is experienced at this. Some designers are just so eager to get the business that they’ll claim to know more than what they actually do. Do not bypass the site optimization step and just try to submit your site to the search engines. All that will happen is that no one will ever be able to find it.

The last component is actually internet marketing or promoting your site. One popular way is submitting your optimized website to the search engines. There are literally thousands to choose from. However, the majority of searches are done through: Google, Yahoo, AOL and MSN. A study conducted by Berrier Associates shows that of people who spend five or more hours a week online, they average an astounding 71% of their time searching for information. Other research shows that the most common method of finding a website is through search engines. Google powers over 70% of all searches and is the trendsetter for algorithm creation. Therefore, search engine marketing is of paramount importance.

Some search engines are free and others you pay for. A good SEO company can advise on which search engines work best for you. 

By applying just these simple strategies, you will be well on your way to getting good results from your internet marketing.

Many business owners simply set up shop and instantly start running ads. They never invest any time in designing their marketing or sales strategy. The result is that they lose thousands of dollars and usually don’t get the sales results that they’re after. We’re going to share with you a simple marketing strategy that’s time tested and business proven. It will empower you to get the maximum leverage from your marketing efforts.

Think of the overall market in your city. Your ‘potential market’ is comprised of all the potential buyers of your product or service in your city. To simplify the process, we overlay a ‘Spectrum’, called ‘The Buyer’s Spectrum’, over top of the potential market. Realize that on one end of the spectrum, 3-5% of the market have a preferred vendor (a family member, a business that they’ve been with for years, etc.) and will never buy from you.

On the other end of the spectrum, 3-5% of the market are NOW buyers and respond quickly to virtually any type of marketing. This leaves roughly 90% of the market that doesn’t want to buy what you’re selling right now yet WILL BUY at some future date.

Amazingly enough, the majority of companies focus their marketing efforts exclusively on the 3-5% of the market that are NOW buyers. They leave the remaining 90% of potential customers on the table. Their philosophy is that if a prospect doesn’t buy from them right now, then they discard them and focus on the ones that do want to buy from them. If you share this philosophy, you’re making A BIG MISTAKE!

‘Why’ do you ask? Well, think about a grove of orange trees. If you wanted to pick the ripe oranges, do you think that all of the oranges ripen at the same time? Of course not. The oranges ripen all at different times (we call this ‘The Customer Buying Cycle’). So what do you do, simply pick the few oranges that are ripe and then burn the rest of the field? Once again the answer is no. Yet this is what many companies do.

If you want to get more of the ripe oranges, then what you must do is water, fertilize and nurture the orange tree grove consistently. Bit by bit, the other oranges WILL RIPEN. And when they do, you’re there pick them. Now you may not get them all yet you’ll certainly get the lion’s share.

In the same way, you ‘water, fertilize and nurture’ the 90% of your potential market that doesn’t buy right away. And like the grove of orange trees, bit by bit, they too will ‘ripen’ or buy what you’re offering. If your marketing strategy addresses this, then you will get the lion’s share of the customers.

For you to get most out of your marketing and sales, your marketing strategy must address the phenomenon of both ‘The Buyer’s Spectrum’ and “The Customer Buying Cycle’ to be effective. Make sure to read our article “How To Increase Your Sales By 300% Or More By Effectively Leveraging Follow Up Systems”.